About Alumanel
Alumanel is IT service management software with a modern look and a short learning curve — so your team can get to work instead of fighting the tool. Built in Norway by SnowVolt.
We built Alumanel because service management had stopped feeling modern. The tools were capable but dated — heavy to set up, slow to learn, and awkward to live in every day. We wanted something cleaner.
So we made an ITSM that's easy to understand and fast to pick up. It's designed for IT departments and technical teams first, and it works just as well for sales and the rest of the company when you want one complete, modern way to run requests.
No more outdated software. And because the product keeps growing, we listen to feedback and ship updates as it does — the desk you start with keeps getting better while you use it.
Technology should be as simple as possible — not complicated.The idea Alumanel is built on.
What we believe
If a new agent needs a manual to close a ticket, the tool has failed. Alumanel is designed to be obvious from the first day.
A modern interface, sensible defaults, and none of the weight that turns legacy ITSM into a rollout project.
Tell us what's missing. As the ITSM grows, your feedback shapes what comes next — and updates arrive as we build them.
Who it's for
Start with the IT desk, then bring in whoever else needs a clean way to track requests.
Routing, working-hours SLAs, escalation, assets and the service catalogue — the full desk your IT team runs on.
A shared, honest record for the work that reaches you, with an audit trail that holds the whole story.
One modern, complete way to track requests across the company when you want everyone working the same way.
Where we're from
Alumanel is built in Norway by SnowVolt. Data residency matters to us because it matters to the teams we build for — every customer's environment runs on a Postgres database in the region they choose, EU or US.
Ready when you are
Start a 14-day trial, or take a look around the product.