Alumanel Docs
The Portal is where your customers (called requesters) get help. It lives at your-workspace.app.alumanel.com/portal and is completely separate from the agent app — a customer and an agent can even be signed in on the same browser.
What customers can do
- Raise a ticket describing their issue.
- Track their open and past tickets and reply to agents.
- Browse the service catalog and request items.
Onboarding a customer
From People -> Users in the agent app, add a requester and send them an invite. They set a password and can sign in to the Portal. You can also record details like their position.
Offboarding
When someone leaves, offboard them from the same screen. They can no longer sign in, while their ticket history is preserved for your records.
Sign-in with Google or Microsoft (optional)
Portal sign-in with a company Google or Microsoft account is a white-glove setup handled by our team. If you want it, an environment admin can request it from the Console environment page and we will wire it up.