ITSM tour: the agent workspace

The agent app is where your support team works. Sign in at your-workspace.app.alumanel.com.

The navigation

Down the left you will find:

• Dashboard — your personal overview of widgets you arrange yourself.
• Tickets — the queue of customer requests.
• Catalog — the service catalog of requestable items.
• People — agents and requesters (your customers).
• Teams — groups of agents with skills, a lead, and working hours.
• Workspace (admins only) — SLA policies, business calendars, ticket statuses, and the service catalog admin.

The dashboard

Your dashboard is personal. Click Edit layout to add, remove, and rearrange widgets — ticket counters, status donuts, team load, SLA health, and more. Changes save automatically.

Tip: Widgets are clickable — most take you straight to a filtered ticket list.

Where to go next

• Learn the core loop in Working a ticket end-to-end.
• Set up your groups in Teams, members & the team lead.